Refund policy

Refund & Return Policy

At Elluxora, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return:

  • The item must be unused, unworn, and in original condition

  • Items must include original tags and packaging

  • A receipt or proof of purchase is required

How to Start a Return
To initiate a return, please contact us at support@elluxora.com with your order number.

If your return request is approved, we will provide:

  • Return instructions

  • Return address

  • Shipping details

Items sent back without prior approval will not be accepted.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damages and Issues
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours so we can resolve the issue promptly.

Non-Returnable Items
The following items are not eligible for return:

  • Final sale items

  • Gift cards

  • Used or worn items

  • Customized or personalized products

Exchanges
We do not offer direct exchanges.
To get a different item, please return the original product and place a new order after approval.

Refunds
Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds are processed within 5–10 business days

  • Refunds are issued to the original payment method

Please note: Your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed after approval, please contact us at support@elluxora.com.

Contact Information
Elluxora
1401 Santee St, Suite 100
Los Angeles, CA 90015, United States

Email: support@elluxora.com
Phone: +1 (213) 510-0715
Website: https://elluxora.com